Compliance and Accountability

Our clients receive a quality control plan with policies and procedures in place at every level of the collection process – from account placement and training to close and return of accounts. This focus on quality provides multiple layers of protection for clients and their borrowers.

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GRC will ensure our client’s business is handled with the highest degree of accuracy and integrity with the utmost respect for borrowers and their relationship with our client. Our Collector Duties and Objectives include:

  • • Respect borrower rights and dignity
  • • Complete all collection activities with integrity
  • • Provide quality service to clients and their borrowers
  • • Maximize borrower contacts
  • • Resolve accounts to the benefit of clients and their borrowers
  • • Achieve individual, team and client goals
  • Quality assurance auditing and call monitoring are performed to monitor daily activity, report findings and ensure requirements are met.