Compliance and Accountability

Our clients receive a quality control plan with policies and procedures in place at every level of the collection process – from account placement and training to close and return of accounts. This focus on quality provides multiple layers of protection for clients and their borrowers.

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Protecting all financial, statistical, personal, technical and other data or client information from unauthorized use, disclosure or destruction is of critical importance at GRC. As part of Navient, our network, system and application security is managed and supported by Navient’s corporate information security (IS) team with expertise in the following:

  • • Infrastructure
  • • Application support
  • • Information security
  • • Data processing
  • • Computer operations
  • In providing collection services, we also leverage the capabilities of Navient’s corporate information technology division (IT), expanding our available IT expertise and resources to provide clients the best possible service. Collectively, these IT and security resources are dedicated to the implementation and maintenance of the client’s contract.