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Sandie Rosko
University of Washington

"When the University of Washington closed our internal collection office and began outsourcing account receivables last year, I was very concerned. There also was much skepticism about this move from others on campus.

I'm happy to say it has been an excellent move for us, thanks to the wonderful staff at GRC. The assistance and customer service provided during our many challenges of this past year have been outstanding. Better yet, the recovery rates are impressive!"


Specific Responsibilities

  • Place outgoing calls and accept inbound calls on accounts to consumers and/or third parties on a daily basis as scheduled to negotiate repayment of the debt, locate a consumer or to follow up on a previous commitment.
  • Utilize the best strategy available under Company policy or client contract when negotiating repayment, including payment in full, compromise of balance, ongoing monthly payment arrangements or entitlement programs available. In the case where voluntary repayment is not forthcoming, the collector will refer accounts for Legal or Administrative Wage Garnishment processes as dictated by department or client requirements.
  • Obtain updated demographic and financial information on each call and maintain clear and concise documentation of all attempts and/or contacts made and received.


  • High school diploma (or equivalent)
  • Six months of previous customer service experience, preferably in a call center environment
  • Excellent verbal communication skills
  • Proven negotiation, counseling and problem solving skills and demonstrated time management skills

Equal Opportunity Employer/Affirmative Action Employer.
GRC promotes a drug-free workplace.

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