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Shane Archer,
senior
director,
recovery operations
Shane Archer has more than 10 years of
hands-on experience in the management of delinquent
and defaulted student loans. He is thoroughly versed
in all aspects of call center management, including
the oversight of more than 300 employees with a
collection portfolio of more than $1 billion in
student loans. Shane is responsible for the Cincinnati and Las Vegas operations for our clients..
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Myron D. Rowland, chairman of the board |

Joseph J. Fazzini, president & chief operating officer |
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Shane Archer, senior director, recovery operations
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James A. "Alex" Reed, senior director, recovery operations |
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Julia Pfirrman, human resources director |

Kevin Dreyer, corporate counsel |
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Kendra Rivoli, director,
client relations |

Lee Anne Wigdahl, director,
client services |
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Bill Bambrough, operations director |

Barry Brown, director,
recovery operations |
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Scott DeWitt, operations director |
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