"Our University’s relationship with GRC has steadily grown and prospered throughout the 15 years GRC has been collecting for us. We rely on GRC for everything from traffic fines to federal loans, and we are always pleased with the results as our client placement analysis report proves. Collections are continuously on the rise, and we have GRC to thank for that!

I also enjoy the personal touch we receive from our account representative and frontline customer service contact. And through conferences and on-site visits, I have gotten to know, trust and rely on the Company."

Clients First: We Stand Behind Our Customers

GRC was the first college- and university-focused collection agency to establish a separate Client Service department, which remains one of the largest in the industry. To this day, we maintain our focus on quality service and are guided by the motto, Clients First: We Stand Behind Our Customers.

Each GRC employee takes responsibility for performance standards that directly benefit our mission to provide premier collection services. As a company, we are accountable to both internal and external audiences— from the departments that work together on a daily basis, to the organizations we provide recovery services, to the borrowers we serve every day. With each interaction, we build customer trust and loyalty.

This commitment to a strong client relationship is paramount to GRC’s success. Our priority as a company, and as a subsidiary of Sallie Mae, is to put client needs and expectations first. We continually ask our customers what is important to them and why. As a result, we focus on creating new processes, procedures and tracking measurements to enhance collection and client services.

At GRC, we embrace the philosophy of Clients First: We Stand Behind Our Customers. This is not a new concept as GRC was founded on the basis of quality service. However, by continually enhancing our standards and implementing fresh approaches to programs and client services, we recommit ourselves every day to providing our clients with premier collection services.